How Do I Get Support?

This website contains links to software which is either no longer maintained or will be supported only until the end of 2019 (CKFinder 2). For the latest documentation about current CKSource projects, including software like CKEditor 4/CKEditor 5, CKFinder 3, Cloud Services, Letters, Accessibility Checker, please visit the new documentation website.

If you look for an information about very old versions of CKEditor, FCKeditor and CKFinder check also the CKEditor forum, which was closed in 2015. If not, please head to StackOverflow for support.

If you are having trouble installing, configuring, or integrating CKEditor to your application, there are a few solutions that you can try.

Documentation

First of all, CKEditor comes with really extensive documentation that you should read. You will find things like:

  • The User's Guide – describes all editor features from the user's perspective. It is the best resource if you want to learn about what CKEditor can offer to the users of your website and also to decide which features you want to use and which ones to disable if you do not need them.
  • The Developer's Guide – a must-read for all developers who want to install, configure, or integrate CKEditor into their websites.
  • The CKEditor HOWTOs – a series of most frequently asked questions and short answers that should explain different aspects of the editor in a concise way and send you to some helpful resources that you were unable to find by yourself.
  • The CKEditor Tutorials – a few step-by-step tutorials on creating CKEditor plugins.
  • The JavaScript API – API documentation with all CKEditor configuration options, internal methods, events etc. Indispensible when you want to configure CKEditor to your specific needs, extend it, create plugins, etc.

Support Channel

There are times and situations, however, when you are unable to get going by yourself. If this is a case, you will be happy to learn that all commercial CKEditor licenses (CKSource Closed Distribution License – CDL) include professional assistance from the CKEditor development team. The dedicated support channel is available for you and responses to your inquiries come in one business day, or even in the same day.

Community Forum

Last but not least, for all users of the Open Source editor version, there is a free community forum where CKEditor developers and integrators can share their problems and solutions. CKEditor has grown as an Open Source product, thanks to the amazing community of developers and users. The community forum works in true Open Source fashion, so you are encouraged to not only ask questions, but also answer them and help fellow developers. It will be much appreciated!

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This page was last edited on 28 March 2012, at 11:47.